Privacy Policy

Personal Information gathered from Financial Firebird Hosted Travel or Ticket Inquiry Forms:
Your information will be processed by Financial Firebird representatives directly or forwarded to travel professionals who we have determined can likely consummate the requested action.  When outside companies process the information to fulfill your request their own privacy policy will dictate distribution of information once given to them.  Unless requested not to, we may (1)Follow up on a request to verify you received the service you applied for, (2)verify you were satisfied with the service you received from those who helped you, (3)contact you by phone or email to see if you would like to attempt to place the request again if the prior attempt did not achieve the result you desired and we feel another attempt would yield a different outcome. Other than information distribution as outlined here, no information obtained will be distributed to any third party for any reason except as outlined in this privacy statement.

Personal Information gathered from user other than from forms filled out online or via the telephone:
We do not gather or harvest such information from your computer.

Public Information gathered from web pages of companies listed on our directories:
We may gather the public information available from public web pages on our directories and compile such information into lists which may be used by us or given or sold to third parties.  Any company which does not wish us to use their public information in this way may have such information deleted from our list by giving us notice as indicated below.  We reserve the right to delist any company making such a request from our directories.
 

Information Automatically Logged

We use your IP address and referal information, identifying the site you were at immediately before one of ours, to help diagnose problems with our server, site statistics, to administer our Web site, serve images or generate dynamic text and to prevent duplicate or fraudulent forms from entering our systems.

Cookies

Our Site may use cookies to keep track of your information as you go from one form to another and give you unique identification.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. Them may use cookies as the means to track your internet preferences.

Advertiser's Cookies

We sometimes use outside ad companies to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company, and we do not have access to this information.

Ticket, Hotel And Travel Transactions

In most cases a ticket or hotel transaction involves four parties: the Financial Firebird Corporation site or sites (SITE), the ticket clearing provider (CLEARING), the ultimate FULFILLER of the order and the purchaser of the tickets or accommodations (USER). In some cases parties serve more than one role. It may help the USER to first understand the ticket or hotel transaction. The SITE prepares websites where USERS may shop for tickets or hotels including proprietary software which help identify the cheapest seats or performances for a team or group, coordinates packages including hotel rooms, and offers hotel mapping or other value added functionality. FULFILLERS represent the ultimate providers of the services. For most travel related sites FULFILLERS would be the actual hotel or the person or company with the tickets in hand looking to sell them. CLEARING companies bring together thousands of FULFILLERS to offer more options and better pricing to USERS. Even in cases where Financial Firebird Corporation acts as the FULFILLER, in most cases they process the transaction through the CLEARING company. Depending on the FULFILLER, either the FULFILLER or the CLEARING company processes the credit card portion of the transaction. Sometimes the CLEARING company is also the FULFILLER.

For transactions where Financial Firebird Corporation acts solely in its capacity as provider of the SITE, they collect no personal information. CLEARING and FULFILLER are the sole users of the information collected on this SITE. CLEARING only has access to or collects information that USER voluntarily gives CLEARING via email or other direct contact from USER such as requesting or purchasing tickets from a FULFILLER. CLEARING may sell your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services. CLEARING may also share USER'S information with affiliated entities of CLEARING to provide joint content and services and to market the products and services of such entities.

CLEARING will use USER’s information to respond to USER regarding the reason USER contacted us. CLEARING will not share USER’s information with any third party outside of CLEARING’s organization, other than as necessary to fulfill USER request, e.g. to ship an order, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraph. In those cases, CLEARING will require CLEARING’s third party agents to maintain the confidentiality of the data. In those situations, when USER provides personal information, it may be sent directly to the partner company, or CLEARING may share the information with CLEARING’s partner company. Unless USER asks CLEARING not to, CLEARING may contact USER in the future to tell USER about specials, new products or services, or changes to this privacy policy. CLEARING is not responsible for the policies or offerings of any third party, and CLEARING urges USER to review third party’s policies and terms and conditions, as they may vary.

CLEARING will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, CLEARING will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, and credit card information. CLEARING may also provide such information to merchant processors or other online ticket exchanges for the sole purpose of investigating fraudulent activities. CLEARING reserves the right to report to law enforcement agencies any activities that it believes, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from CLEARING or USER may request that CLEARING send any records directly to a law enforcement officer.

In some cases the FULFILLER receives information required to process the transaction and provide the goods and services directly. In other instances the FULFILLER provides the goods or services to the CLEARING company who completes the order, with the USER remaining anonymous to the FULFILLER. In these instances the CLEARING company assumes all responsibility with completion of the order and consumer satisfaction..

Information, such as necessary contact data to deliver the goods or services purchased are provided to the FULFILLER as needed. Use of data by the FULFILLER will be governed by the privacy policy of the particular FULFILLER..

Even in cases where Financial Firebird Corporation served only in providing the SITE, they will be happy to advocate for the USER to assure that the CLEARING company and the FULFILLER provide the USER with a superior transaction.

Terms of Use and Disclosures

Financial Firebird Corporations provides websites and software to aid consumers in making travel and entertainment selections including but not limited to providing travel guides, city directories and sites to purchases resale tickets and book hotel accommodations. While consumers may use the sites for their own personal use neither individuals nor companies may reuse the information provided on the sites in any way or form. While not limited to these items, proprietary information includes ticket pricing related to cheapest tickets, hotel mapping and travel articles authored by Financial Firebird Corporation. Actual good or services purchased come from third parties and the user understands that these transactions take place between the user and these third parties without any contractual obligations or liability on the part of Financial Firebird Corporation in any way shape or form. Without assuming any liability, Financial Firebird Corporation may, none the less, make every effort to act as an intermediary between the consumer and any third party the consumer may feel did not provide adequate products or services to help resolve legitimate problems. Decisions to purchase any product or service is made by the consumer and they remain responsible for insuring said product or service meets their needs. Furthermore no warranty is made about the information offered in any way. You agree by using the site that you have read, understand and the disclosures and terms of use for the site, that you agree to use it at your own peril and that you now and forever relinquish all rights to take any action against anyone associated with these sites in any way. You agree that simply by accessing the sites you agree to an immediate and permanent general release including claims unrelated to the information offered. No information or technology used may be transferred, republished or used in any other way without written permission. This material may be considered advertising under the rules of the Supreme Judicial Court of Massachusetts.

Internal Links

This site contains links sites and domains operated or maintained by Financial Firebird Corporation. These sites may be one of these two types: A. Sites owned and operated by Financial Firebird Corporation. These sites follow all policies in this statement. All information on these sites was authored or reviewed by Financial Firebird Corporation and we stand by the content of these pages as information offered with the best of intentions to be accurate at the time it was written. B. This site may also contain links prepared or authored by 3rd parties, but hosted by Financial Firebird Corporation. Examples include sites noted as being powered by or hosted by Financial Firebird Corporation. Financial Firebird Corporation is not responsible for the privacy practices or the content of such Web sites other than data at the specific time it is and controlled by Financial Firebird Corporation. Most often data on these sites begins as data entry on our sites and ultimatley end up with the partner who we are hosting the site for. This policy controls the data only from its initial submission until its transfer to the 3rd party named in the site. While Financial Firebird Corporation does not endorse any of the products or services offered through external links hosted by us, we do maintain a relationship with these entities and will attempt to help resolve a valid dispute when possible. Financial Firebird does maintain a policy of only hosting sites offering fair services to the public. Services we find to be violating ethical standards will not be allowed to host on our servers. Similarly, we will not allow any sites on our servers offering pronography, advocating prejudice, discrimination or hatred, encouraging illegal activity, or services we feel take advantage of the the consumer.

External Links

This site contains links to other sites. This site may also contain links served by 3rd party software, such as groups of ads delivered through the Google AdWords system or similar providers. Financial Firebird Corporation is not responsible for the privacy practices or the content of such Web sites other than sites owned and controlled by Financial Firebird Corporation. Financial Firebird Corporation does not endorse any of the products or services offered through external links.

Product Links

Many sites display ads or text links to particular products. While we do not post links to products we have not reviewed and specifically endorsed (this does not include third party ads such as Google ads where we have no control over ad content), many times Financial Firebird recieves some sort of compensation for either the display of the link or a specific customer interaction such as filling out a form or signing up for a service. Viewers should assume any product link falls into the category of a compensated link.

Supplementation of Information

After initial contact we may supplement the information that you provide online with information that is provided by you by phone, email or received from third parties. This information will not be distributed other than as outlined in this privacy policy.

Children's Guidelines

We care about children and understand that they have special privacy needs. No one under 18 can enter into a contract or secure a credit or debit card on their own. Accordingly, any one under 18 years of age processing a transaction either online or via telephone.

No Spam and E-mail Policies

Financial Firebird Corporation maintains a very strong anti-spam policy. All e-mail to potential customers sent by either by Financial Firebird Corporation directly or by subcontractors or affiliates providing services to Financial Firebird Corporation must follow all rules and regulations of the Federal Trade Commission, Federal Communications Commission, CAN Spam act, and local rules based on both the location of the recipient and the location of the person sending the email. Observation of such rules includes but is not limited to regulations regarding Do Not Mail To lists, proper identification of the sender, means to withdraw from the mailing list, identifying purely as such in the subject line and not mailing to unsolicited addresses. Where a conflict of laws exists email senders must observe the stricter interpretation. Regardless of a prior relationship, authenticated enrollment or proper opting in, anyone requesting to be removed from Financial Firebird Corporation mailing list shall be removed. In addition Financial Firebird Corporation shall maintain its own Do Not Mail To list and distribute it to all subcontractors or affiliates.

Additional rules for E-mail sent directly by Financial Firebird Corporation or mailing lists resulting from enrollment directly through Financial Firebird Corporation

Telephone Rules

All telephone calls made either by Financial Firebird Corporation directly or by subcontractors or affiliates providing services to Financial Firebird Corporation must follow all rules and regulations of the Federal Trade Commission, Federal Communications Commission and local rules based on both the location of the caller and the domicile of the person being called. Observation of such rules includes but is not limited to regulations regarding Do Not Call lists, and time restrictions on calling. Where a conflict of laws exists callers must observe the stricter interpretation. Submitting a form, inquiry or request to Financial Firebird Corporation directly or through subcontractors or affiliates shall be deemed to create a relationship as defined in federal communications regulation to allow Financial Firebird Corporation or Financial Firebird's subcontractors, affiliates or customers to call in response to the consumer request for a three-month period. In some cases Financial Firebird's customers may pass data on to their own customers who will make the ultimate contact with the consumer, rights to call the consumer for three months in these cases shall flow from Financial Firebird through to the entity making contact with the consumer. Regardless of this relationship, anyone requesting to be removed from Financial Firebird Corporation call list shall be removed. In addition Financial Firebird Corporation shall maintain its own Do Not Call list and distribute it to all subcontractors or affiliates. All calls may be recorded or monitored for quality control and data verification purposes. Additional rules for Financial Firebird Call Centers Calls made directly by employees of Financial Firebird Corporation shall only occur under the following circumstances:

1. As a follow up to a form, inquiry or request for information made directly to Financial Firebird Corporation or to an entity working with Financial Firebird Corporation within 3 months of said request to complete, initiate a form or gather additional information.
2. As a follow up to a completed form or request for information made directly to Financial Firebird Corporation or to an entity working with Financial Firebird Corporation within 180 days of said request verify customer satisfaction.
3. To verify information and validity of applications submitted either directly or indirectly within 3 months of said request.
4. Returning calls from people originating an inbound call within 3 months of said request.

Financial Firebird Corporation shall not directly make any unsolicited out-bound calls soliciting individual consumer business. Unsolicited calls may be made to businesses who we have established work within an area of interest which would make them a likely user for one of our services.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: invoices@financialfirebird.com